Frequently Asked Questions

 Clay Questions

Are your ceramics food-safe?

Yes! We use food-tested glazes and ensure proper coverage for all your dining cravings.

Are your ceramics microwave and dishwasher safe?

Handmade ceramics last longest outside of the dishwasher or microwave. Our ceramics are dishwasher safe, but that harsh environment is less than friendly to our delicate little homewares. We recommend warm sudsy water and a little scrubbing for the happiest pots. None of our ceramics have been tested for microwave safety.

My pottery order looks a bit different from the photos.

Some of our products are one of a kind, but others are made as multiples. There will always be slight variations in handmade ceramics. If you want a custom set of dishware, email hello@kaciastudios.com and we can get the most uniform products to you for your home.

Shipping Questions

How long will my order take to ship?

We try to get all orders out within a few days, but please allow 7 days to ship.

How can I track my package?

You will receive an email with a tracking number when your shipping label has been created.

How can I order if I am outside the US?

We don’t currently ship outside the US, but email hello@kaciastudios.com for more information. We may be able to figure something out!

Etc.

Do you do wholesale?

Absolutely! Please email hello@kaciastudios.com with more information about what you’re looking for!

My order was received damaged!

Oh no! Bumpy roads happen. Please email hello@kaciastudios.com and we will take care of that for you.

What materials do you use?

Each product description will have a detailed description of the materials used. We focus on materials that made a long-lasting product and want your homewares to become artifacts of your lives- well used, and well loved.

I have a question I don’t see listed here.

Reach out to hello@kaciastudios.com anytime with any question!